Trip planning is a special craft, and it requires a special set of skills. If you made it your profession, you know that administration takes up a lot of time and that there is no simple complete software to manage everything from one place. Especially not for free.
This is why we created Vialala. We want you to focus on communicating with your customers and addressing their needs, while we’re taking care of the paperwork.
Each time you draft a customized quote, you commit to “delivering” all the services you include. And with us you get complete freedom to add any service you like. Not in our databases? Not a problem! We’ll contact them directly to negotiate the best prices for your customer. Plus we give you access to large negotiated services listings from which you can pick those that suit you best in order to compose your tour offer. As soon as your customer endorses your quote, Vialala is responsible for confirming and managing all these bookings so you get a commission without having to bother with upfront payments or paperwork. Thanks to our platform each task gets as simple as 1, 2, 3.
What about customer service? You can rely on our team to provide your customers with even better standards than those traditional customized travel agencies are renowned for: contract, vouchers, optional insurances and other administrative services. We take care of everything, and we also handle cancellations, which proves especially useful in special situations like the worldwide Covid-19 pandemic.